Surgical Terms and Conditions

These terms and conditions apply to all surgical procedures carried out by Medcentres Plus Ltd. This document takes precedence over any other marketing material or literature produced by the clinic, in the event that a conflict arises. All patients will be asked to sign a copy of these terms prior to their first consultation with the surgeon.

1. Your Surgeon

1.1   All our Surgeons are registered with the General Medical Council and are we require them to maintain full private medical indemnity cover with a recognized insurer.

1.2   Our surgeons are all self-employed consultants to the Practice.

1.3   Medcentres Plus cannot be held liable for any negligence of your surgeon.

1.4   Where Medcentres Plus collects the surgical fee we do this on behalf of the consultant acting as their agent.

2. Your Procedure

2.1   Your surgeon, in consultation with Medcentres Plus and where appropriate your anesthetist, will decide whether or not to carry out a surgical procedure, based on information provided by you.

2.2   Once you have agreed to surgery (unless it is deemed to be “minor”), you have a cooling off period of 7 days. We ask that during this time you reflect on all aspects of the procedure as outlined by your surgeon, including risks, complications and your expected results. During this time of reflection, you are entitled to cancel your procedure and receive a full refund of monies paid, with the exception of any amount paid for the initial consultation.

2.3   If medication is required post-operatively, such as painkillers or antibiotics, these will be provided by Medcentres Plus as per your Surgeon’s prescription.

3. Rescheduling

3.1   Sometimes it may be necessary for us to change the date or time of your appointment. We will only change appointments as a last resort, and we will always give you as much notice as possible of this happening. We cannot be held liable for any loss that occurs as a result of such rescheduling or cancellation.

3.2   Where the patient needs to reschedule their procedure, we will require 31 days’ notice of such a change. Where we are given less than 31 days’ notice, a fee of £100 will be payable. Please note this does not apply during your cooling off period, as outlined in Section 2.2.

4. Cancellations

4.1   Cancellations of Initial Consultations – if your appointment is cancelled with less than 7 days’ notice, any amount paid is non-refundable.

4.2   Cancellations of Surgical Procedures – subject to your cooling off period as per Section 2.2 all deposits paid toward surgical procedures are non-refundable if cancelled with less than 1 months’ notice.

5. Aftercare

5.1   Your personalized quotation prior to surgery will include details of the length of aftercare provided with your surgery. During this period, you will be entitled to follow-up appointments with our surgeons and nursing staff as detailed during your consultation.

5.2   Once your aftercare period has elapsed, any appointments or additional surgery required will be chargeable at our standard rates.

5.3   In all cases, for a period of up to 3 years after your operation, if your surgeon feels that additional surgery is required to meet the expectations outlined at the consultation stage, we will consider the surgical and hospital costs.

5.4   If in your surgeon’s opinion the results of your procedure are in line with expectations, then any additional procedures or appointments required will incur a fee. Medcentres Plus’s decision in these matters, in consultation with your surgeon, is final.

5.5   We cannot be held responsible where additional procedures or appointments are required as a result of a patient not following medical advice post-operatively. This also includes failure to attend post-operative appointments or changes in a patient’s health, lifestyle or injury that have had an impact on the surgical results. In these circumstances, any additional surgery required will be charged at standard rates.

5.6   The Patient will be responsible for all travel and other costs associated with attending appointments at the clinic.

6. Complaints

6.1   Our complaints procedure is available on request from our admin team. If you have a complaint or are dissatisfied with any aspect of your treatment, please bring this to our attention at the earliest possible opportunity.

7. Children

7.1   Where a person signs this document as a parent or guardian on behalf of a child under the age of 18 who is under their care, they agree that they will be bound by these Terms, even if that child breaches, or is not bound by, any part of these Terms. In these circumstances, the references in these Terms to the patient shall include, as well as the child, the parent or guardian of such child in so far as such references relate to any obligation to pay for any Care provided.

8. General

8.1   These Terms are governed by and shall be construed in accordance with English Law and the English Courts shall have exclusive jurisdiction.

8.2   Medcentres Plus reserve the right to change these terms and conditions at any time. The latest Terms & Conditions are available on request from our administration team.

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